Customer Feedback

SAC welcomes feedback on our services or that of our accredited conformity assessment bodies (CABs), whether it is a compliment or complaint.   SAC aims to provide credible accreditation services and ensures that the standard of accredited conformity assessment services meets international standards.
 
Any information on instances of misuse of the SAC Marks or misleading references to accreditation is also welcomed. SAC is committed to ensure integrity and ethical behaviour in our business dealings and work environment. All employees and third parties can make a report if they noticed any misconduct, any breach in policies and practices.
 
1.     Feedback on SAC Accreditation Services
              Please click here for the Accreditation Feedback Form.
 
2.     Feedback on Website Matters 
       Please click here for the Website Fee​dback Form.
 
3.     Feedback on SAC or Services of SAC Accredited Organisations             
Complaints about SAC or the services of SAC accredited CABs should be made in writing and address to sac@enterprisesg.gov.sg.  The written complaints should include your contact details and objective evidence(s) to support the complaints, so as to enable SAC to conduct a proper investigation.  Anonymous complaints or complaints without sufficient and clear evidence/information will impede the investigation and the action that can be undertaken by SAC.
 
Please note that SAC may need to contact you to obtain further information or evidence before we are able to commence an investigation into your complaint.
 
SAC treats all complaints seriously and in accordance with a fair and rigorous process. Information including the identity of the complainant pertaining to the complaint will be safeguarded and kept as confidential.
 
We also encourage you to raise queries at any time with your regular SAC contact.  If a particular staff member is unable to assist you, they will ensure that the appropriate person contacts you as soon as possible.