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Singapore Accreditation Council

How do I submit complaints, feedback and appeals?

Submit complaints or feedback about SAC accreditation or accredited organisations by emailing sac@enterprisesg.gov.sg with supporting evidence.

Last updated 3 August 2026

SAC considers feedback as opportunities for improvement and to monitor the performance of our accredited organisations. 

If you have a complaint or wish to give feedback about SAC accreditation or performance of SAC accredited organisations, please write to sac@enterprisesg.gov.sg (opens in new tab).  Any written complaints should be accompanied with objective evidence(s) to support the complaints and to facilitate our investigation. 

For feedback or complaints pertaining to SAC accredited organisations or their clients, the accredited organisations will be requested to address the complaint and to take appropriate corrective actions. 

Please refer to SAC 01 Terms and Conditions for Accreditation for procedures on Appeals and Complaints.